Shipping policy

This Shipping Policy sets out the terms for shipment and delivery of products purchased from the KURA ONE® online store.

If specific shipping conditions are displayed for an individual product, those conditions take precedence over this Shipping Policy.

1. Domestic Shipping in Japan

Delivery Carrier

Deliveries within Japan are generally handled by Yamato Transport (Kuroneko Yamato).

Depending on the type of product, destination, order quantity, or other circumstances, we may designate another delivery carrier.

Delivery Areas

We deliver to areas within Japan served by our delivery carriers.

For remote islands and certain other areas, delivery may not be available or may take longer than usual depending on the product type, required temperature range, or the carrier’s service conditions.

Domestic Shipping Fees

The following shipping fees apply according to the total amount of each order. All amounts include tax.

Orders of ¥26,000 or More

Domestic shipping is free.

Orders from ¥8,000 to ¥25,999

  • Regions other than Hokkaido, Kyushu, and Okinawa: ¥1,430
  • Hokkaido and Kyushu: ¥1,540
  • Okinawa: ¥2,893

Orders of ¥7,999 or Less

  • Regions other than Hokkaido, Kyushu, and Okinawa: ¥1,265
  • Hokkaido and Kyushu: ¥1,375
  • Okinawa: ¥2,255

For products marked “Free Shipping” on the product page, campaign page, or checkout, the displayed conditions apply.

If an order is divided among multiple delivery addresses, shipping fees apply separately to each address.

Shipping fees different from those above may apply depending on the combination of products, shipping temperature range, number of packages, delivery area, or other conditions. Please confirm the final shipping fee at checkout.

For corporate use, large orders, event use, or consolidated shipments to multiple addresses, we will provide an individual shipping quotation after confirming the quantity, delivery schedule, destinations, packaging conditions, and other details.

2. Shipment Timing

The expected shipment date for each product is shown on its product page.

Shipment timing varies depending on the product, including regular products, pre-order products, made-to-order products, limited-quantity products, and products with a specified shipping date.

If multiple products are ordered together, we generally ship them together once all products are ready. However, products may be shipped separately depending on their individual shipment schedules, required temperature ranges, packaging conditions, or other circumstances.

Shipment may take longer than usual in the following cases:

  • When there is a high volume of orders
  • During year-end and New Year holidays, Golden Week, Obon, or other holiday periods
  • When the order includes a pre-order or made-to-order product
  • When product arrival or production is delayed
  • When we need to confirm the order details, delivery address, or payment
  • When weather, disasters, traffic conditions, carrier circumstances, or other events beyond our reasonable control occur

If a significant shipment delay is expected, we will contact you at the email address registered with your order.

3. Requested Delivery Date and Time

If you have a preferred delivery date or time, please enter it in the notes field at checkout.

We will treat the requested date and time as a preference, but we may be unable to accommodate it depending on the order date, shipment preparation, inventory status, delivery area, carrier service conditions, or other factors. We do not guarantee delivery on a requested date or time.

As a general rule, requested delivery dates and times are not available for pre-order products, made-to-order products, large orders, deliveries to remote islands, or international shipments.

4. Shipping to Multiple Addresses

For a standard online order, one delivery address can be specified per order.

If you would like delivery to multiple addresses, please place separate orders for each address or contact us regarding a corporate or large-volume order.

As a general rule, shipping fees apply separately to each delivery address.

5. Changes to the Delivery Address

Changing a registered address on your account page does not change the delivery address for an order that has already been confirmed.

If you need to change the delivery address after an order has been confirmed, please contact us through the contact form as soon as possible.

Depending on the status of shipment preparation, we may not be able to change the delivery address.

After shipment, please have your tracking number ready and ask the delivery carrier whether forwarding is possible. Any additional shipping charges or other costs associated with forwarding are the responsibility of the purchaser or recipient.

We are not responsible if a product cannot be delivered because of an incorrect delivery address, relocation, prolonged absence, or other circumstances attributable to the purchaser or recipient.

6. Checking Your Order Upon Delivery

After receiving your order, please promptly confirm the following:

  • The products, sake, and quantities match your order
  • The shipping box has no significant dents, tears, water damage, or other abnormalities
  • The products and containers have no dents, leakage, damage, or other abnormalities

If the shipping box is visibly damaged, please check the condition of the products in the presence of the delivery carrier’s representative whenever possible.

7. Damage, Leakage, or Misdelivery During Shipping

If you receive a product different from what you ordered, a product has an initial defect, a product or container is damaged or leaking during transit, or we shipped the wrong item, please contact us through the contact form within 7 days after delivery.

When contacting us, please prepare the following information:

• Order number
• Tracking number
• Affected product
• Details of the defect or damage
• Photographs showing the condition of the product and shipping box

Please do not discard the product, shipping box, shipping label, or packaging materials until our review or the carrier’s review is complete.

If shipping damage is suspected, please also contact the Yamato Transport delivery driver or service center and request collection of the product or an inspection of the situation.

If we confirm that the cause is attributable to us or the delivery carrier, we will, at our expense, send a replacement or provide another appropriate remedy. If a replacement cannot be provided because the product is out of stock or for another reason, we may provide a refund.

Please refer to our Refund Policy for detailed return and exchange conditions.

8. Prolonged Absence, Refusal to Accept Delivery, and Unknown Address

If the purchaser or recipient is absent, the product will be held at the nearest service center or other designated location for the period specified by the delivery carrier.

If the product is not collected within the holding period, or if delivery cannot be completed because of refusal to accept delivery, an unknown address, incorrect delivery information, or another reason, the product may be returned to us.

If you request redelivery of a returned product, you may be required to pay the original shipping charge, return shipping charge, redelivery charge, and other actual costs incurred.

Depending on the nature of the product, quality-retention period, storage conditions, or other circumstances, redelivery may not be possible. In such cases, the product price, shipping fees, and other incurred costs may not be refundable.

9. Delivery Delays

Shipment or delivery may be delayed due to weather, disasters, traffic restrictions, increased carrier volume, customs procedures, transportation cancellations, social conditions, or other events beyond our reasonable control.

For delays caused by such circumstances, we do not guarantee a delivery date or time and are not liable for indirect or incidental damages resulting from the delay, except where we are liable under applicable law.

10. International Shipping

International Shipping Availability

We offer international shipping to certain countries and regions.

However, the countries and regions we can ship to, as well as available shipping methods, vary depending on alcohol import restrictions, carrier conditions, the product, alcohol content, quantity, and other factors.

If you would like international shipping, select the destination country or region at checkout and enter the delivery address accurately. If the destination cannot be selected at checkout, we do not accept online orders for that country or region.

Large orders, corporate use, commercial use, or imports intended for resale may not be eligible for standard consumer shipping. Please contact us before placing your order.

International Carriers

International shipments are handled by Japan Post or another international carrier designated by us.

Depending on the destination country or region, product, weight, quantity, and carrier conditions, we will designate EMS, international parcel post, or another shipping method.

Available shipping methods may change without notice.

Checking Import Requirements

Requirements for importing alcoholic beverages vary by country and region.

Before placing an order, the purchaser must confirm the following requirements with the local customs authority or other relevant authority in the destination country or region:

  • Whether alcoholic beverages may be imported
  • Age restrictions applicable to the purchaser and recipient
  • Quantity permitted for personal import
  • Whether an import permit or alcohol import license is required
  • Restrictions relating to alcohol content, containers, or labeling
  • Customs duties, import taxes, liquor taxes, value-added tax, customs clearance fees, and other charges

Shipment of a product or acceptance of a package by a carrier does not guarantee import approval or successful customs clearance in the destination country or region.

Customs Procedures and Required Documents

As a general rule, the purchaser or recipient is responsible for import and customs-clearance procedures.

If customs authorities or the carrier contact you, the purchaser or recipient must respond directly and submit any required documents in accordance with their instructions.

To the extent possible, we can provide information or documents in our possession, such as product name, quantity, sale price, ingredients, alcohol content, country of origin, manufacturer information, and invoices. However, we do not obtain import permits, negotiate with customs authorities, or carry out other import procedures on behalf of the purchaser or recipient.

Customs Duties and Other Charges

Customs duties, import taxes, liquor taxes, value-added tax, customs-clearance fees, storage fees, collection fees, and other charges incurred at the destination are the responsibility of the purchaser or recipient.

These charges are not included in the product price or shipping fees paid to us unless otherwise indicated at checkout or on the product page.

Import Refusal, Return, or Disposal for International Shipments

A product may be unable to enter the destination country because of import restrictions, age restrictions, quantity limits, missing required permits, unpaid customs duties or other charges, refusal to accept delivery, prolonged absence, an incorrect address, failure to complete customs procedures, or other circumstances attributable to the purchaser or recipient.

In such cases, the product may be returned, stored, or disposed of.

If the product cannot be delivered for any of these reasons, we may be unable to refund the product price, original shipping charges, customs duties, or other costs. The purchaser may also be responsible for return shipping, storage, disposal, or other costs incurred by us.

Damage or Loss During International Shipping

If an internationally shipped product is damaged, leaking, or incomplete, please do not discard the product, shipping box, shipping label, or packaging materials, and take photographs showing their condition.

Contact the delivery carrier within the carrier’s claim period and also contact us through the contact form with the order number, tracking number, and photographs.

We will determine the appropriate response based on the carrier’s investigation and compensation terms. If the matter is not covered by the carrier’s compensation or materials required for the investigation have not been retained, we may be unable to issue a refund or send a replacement.

International Forwarding Services

If the purchaser uses an external international forwarding service, our responsibility for delivery ends when the product is successfully delivered to the forwarding service location in Japan specified at the time of the order.

We are not responsible for damage, loss, misdelivery, delay, customs issues, or other problems occurring after delivery to the forwarding service location, except where we are liable under applicable law.

11. Contact

If you have questions about shipping, shipment timing, delivery-address changes, corporate or large orders, or international shipping, please contact us through the contact form.